SpotlessSupport
Email yashraj@oth3l.com. Include your Mac model, macOS version and what you saw.
I cannot find my licence key
After checkout the download page shows it. If you closed that page, open the customer portal, sign in with the email you bought with and copy the key from your purchase. A sign-in code is emailed to that address, so use an inbox you can read.
Spotless says my licence is not for this Mac
One licence covers one Mac. If you replaced your Mac, open Spotless on the old one, go to Settings, License and choose Deactivate this Mac, then activate on the new one. If the old Mac is gone, email us from the address you bought with and we will free the licence for you. Moving to a new Mac, step by step.
The scan result looks small
Without Full Disk Access, macOS hides the Trash, Mail, Safari data and parts of System Data. Open System Settings, Privacy & Security, Full Disk Access, add Spotless, then scan again.
Spotless did not find something I know is there
Three things hide files from a scan. Photos, iCloud Drive, cloud folders, AI-app data and recently used project folders are locked by default; open the Protected page to see them and to turn a lock off for one place. Items on external drives are shown but never deleted.
I cleaned, but my free space did not change
Removed items go to the Trash first, and macOS counts the space as free only after you empty it. Empty the Trash from Spotless (Shift-Command-Delete opens the review) or from Finder. Local Time Machine snapshots can also hold space for up to 24 hours, which macOS counts as available.
I removed something by mistake
Open Recently Deleted in Spotless (Shift-Command-D) and restore it. If you already emptied the Trash, restore from your Time Machine backup.
I want a refund
Within 3 days of buying, email the address above. Refund policy.